Privacy Policy

Sagotify is an AI chat assistant that businesses add to their websites. We operate from the Philippines.

If you use the dashboard: this policy explains how we handle information about business owners, account users and admins.

If you chat on a business's website: we handle your messages for that business. It decides how your chat information is used. Please read its privacy notice too.

Privacy law calls the person or business deciding how data is used the “controller,” and a service handling it for them a “processor.” Sagotify is the controller for business account information and acts as a processor for customer businesses' visitor chats.

When you use a business account:

• Your name, email and profile picture from Google sign-in.
• Business and contact details you enter in the dashboard.
• Billing information, such as payment references and payment status. Payments are securely processed by a third-party payment provider. We do not receive your full payment card number.

When you use a website chat:

• Your messages and the replies from the AI or the business's team.
• Contact details you choose to share, such as your name, email or phone number.
• The address of the page where you use the chat.
• Your IP address, an address used by your internet connection, to help prevent abuse.

In your browser: the chat temporarily saves your conversation in your browser tab so you can continue chatting. This browser copy is cleared when you close the tab; it does not delete records held by Sagotify or the business. The chat does not use tracking cookies. The dashboard uses cookies to keep you signed in and remember display preferences, such as whether the sidebar is open.

• Run your account and manage billing.
• Answer chat questions using the information a business adds to Sagotify.
• Share contact details and inquiries with that business, including by email, so it can follow up.
• Let the business's team read conversations and reply directly.
• Help prevent spam, misuse and too many requests to the service.

The business whose website you interact with may receive your conversation and any contact information you voluntarily provide.

To operate Sagotify, we work with trusted third-party service providers that support essential functions, including:

• Cloud infrastructure and storage: hosting our application and securely storing account information, business data and conversations.
• AI processing: processing chat messages and relevant business-provided information to generate automated responses.
• Payment processing: managing subscriptions, payment transactions, billing and applicable taxes.
• Authentication and communications: providing secure account sign-in, email notifications and service-related communications.
• Workflow automation: processing requests and supporting the delivery of our services.

These providers receive or process information only as necessary for their respective functions, subject to applicable agreements and data protection requirements.

Some personal information may be processed or stored outside the Philippines, depending on the location of our service providers and their infrastructure. We take appropriate measures to protect personal information in accordance with applicable data protection laws.

For further information about the third-party service providers involved in processing your personal information, you may contact us at support@sagotify.com.

• Account information: kept while the account exists.
• Chats and contacts: normally deleted automatically 12 months after the conversation's last activity. Conversations still assigned to a team member for a personal reply are excluded from this automatic cleanup.
• IP addresses used to prevent abuse: kept for about 2 days.
• Billing and usage records: kept separately. Deleting a chat does not delete its counted AI usage or reset your allowance.

Business owners and users with permission can delete conversations or saved contacts from the dashboard. Deleting a saved contact does not remove details already written inside chat messages.

Emails sent to a business and records held by other services are separate from dashboard records. We are still confirming how long billing records and saved records of failed automated tasks are kept.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), your rights include being informed about data use, accessing and correcting your information, objecting to its use, requesting deletion or blocking, and obtaining a portable copy where applicable. You can also file a complaint with the National Privacy Commission.

Website visitors: contact the business whose website you chatted on first. It is responsible for your chat information, and we help it respond to requests.

Account users: email support@sagotify.com for help with your information.

For privacy questions or requests, contact Sagotify's founder at support@sagotify.com. This is also our data protection contact.

We will post changes here and update the date at the top. Our Terms of Service explain the rules for using Sagotify.